Refund policy
Refund Policy
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Can I return something from the UK?
We’ll be happy to replace or refund anything unused and unwanted within 30 days of receiving your purchase!
What about returning from outside of the UK?
If there’s an issue with your order, please contact us and we’ll be able to advise you on the best way to get it resolved.
Phone: +44 (0)1626 897776
Email: info@myvapestore.co.uk
Live Chat: Click the chat icon in the bottom right corner of this page
How do I return something?
To make a return, we’d recommend using your local Post Office’s 'Royal Mail Signed For' service. Don’t forget to ask for a proof of postage/receipt when you do - this is just so that if anything happens (which is rare), it can be chased up.
We encourage you to double check that your return is packed securely and the address is clear and visible on the outside of the parcel. Please also include your name, order number, and the reason why you are returning your product on a note and pop that in the return’s parcel. This’ll mean we’ll be able to handle your return as efficiently as possible.
Our returns address is:
RETURNS:
My Vape Store
Unit 15 Swift Park
Greenhill Way
Kingsteignton
Newton Abbot
Devon
TQ12 3SH
Can I return a faulty item?
You certainly can, as long as it’s within the 30 day warranty period and is complete with it's original packaging. Please note that accidental damage is not covered under warranty.
We always recommend contacting us first through our 'Chat With Us' section on the main page of our website, just in case the fault can be identified without having to send anything back, we’d suggest getting in touch via email, live chat or phone first or popping into the store you bought from. We’ll then do our best to identify any faults and suggest possible fixes.
If it’s returned and a fault is found, we’ll refund your postage cost (up to £5) and either replace or refund your item for you. If it turns out your returned item isn’t faulty, we’ll explain what’s happened and return your item to you free of charge.
Phone: +44 (0)1626 897776
| Email: info@myvapestore.co.uk
| Live Chat: Click the chat icon in the bottom right corner of this page.
What if I’ve received an incorrect item?
If you could please get in touch with a picture of anything incorrect and of your receipt, ensuring that it's showing the 'picker and packer' details on the top-right, we’ll aim to get back to you with a resolution within 24 hours.
Phone: +44 (0)1626 897776
Email: info@myvapestore.co.uk
Live Chat: Click the chat icon in the bottom right corner of this page
How does it work if I want a refund?
We’ll always refund you to the payment method used at checkout. Once a refund has been issued, it can take up to 5 working days (excluding bank holidays and weekends) for your bank or PayPal to put the funds back into your account, but it's usually the same day.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@myvapestore.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at shop@myvapestore.co.uk and send your item to: Unit 15, Swift Park Greenhill Way Newton Abbot GB TQ12 3SH.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Unit 15, Swift Park Greenhill Way Newton Abbot GB TQ12 3SH
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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